Customer Service Agent (CSA)

Functions:

• Drawing up and rectifying drawings.
• Elaborate offers for technical assistance and troubleshooting.
• Act as the customer's interlocutor to channel their requests in the post-delivery stage.
• Coordinate the action of internal and external agents involved in the satisfaction of after-sales needs by integrating their actions.
• Support the commercial action by offering after-sales support during the negotiation of new projects.
• Coordinate internal and/or external resources.
• Answer requests from customers.
• Prepare reports and offers of After Sales Services.
• Coordinate with the Purchasing Department new orders.
• Analyze breakdowns in the supplied installations as part of the improvement process.
• Follow up on projects and installations until completion.
• Know and comply with established quality procedures and instructions.
• Provide suggestions and participate in the continuous improvement of the activities developed.

Requirements:

• FP-II, Technical Engineering.
• Minimum experience of 3 years in the After-Sales Service Department.
• Minimum experience of 1 year as a technician in the industrial sector of machinery manufacturing.
• Customer-orientated
• Experience in project management for an effective interlocution with customers and an adequate organization of assistance.
• Excellent communication and problem-solving skills.
• Good English level both oral and written.